Terms & Conditions

Update Date 27/05/2025

Welcome to Acqua dell'Elba KW!

Please read the following terms and conditions carefully before using our website or making any purchases. By using our website, you agree to be bound by these terms.

1. General Information

• Acqua dell'Elba KW is a Kuwait-based online store specializing in perfumes, air fresheners, aroma diffusers, and a wide variety of fragrance-related products.

• We offer delivery services within Kuwait and to GCC countries.

2. Products

• All products are original and carefully selected to provide a premium aromatic experience.

• Product packaging or colors may vary slightly due to screen settings or updates from the supplier.

3. Orders & Payments

• Orders are confirmed only after successful payment.

• We accept approved online payment methods in Kuwait and across the GCC.

4. Shipping & Delivery

• Orders within Kuwait are delivered within 1 to 3 business days.

• GCC deliveries depend on the shipping company; estimated delivery time is shared upon order confirmation.

• Shipping fees vary depending on the destination and selected delivery method.

5. Order Cancellation

• Orders cannot be canceled after payment unless the item is unavailable or an issue arises from our side.

Privacy Policy

At Acqua dell'Elba KW, we are committed to protecting your privacy and safeguarding your personal information.

1. Information We Collect

• We collect personal data you provide, such as name, phone number, address, and email during registration or checkout.

2. How We Use Your Information

• Your information is used to process orders, offer customer support, and provide service-related updates.

• We do not share your personal data with third parties unless necessary for delivery or payment processing.

3. Data Protection

• Your information is stored securely using advanced technology to protect against unauthorized access or misuse.

4. Cookies

• We use cookies to enhance your browsing experience and analyze website performance.

14-Day Return & Exchange Policy

At Acqua dell'Elba KW, your satisfaction is our priority. We offer a fair and clear return and exchange policy.

1. Timeframe

• Customers may request a return or exchange within 14 days of receiving their order.

2. Conditions

• Items must be in their original condition, unused, unopened, and in the original packaging.

• Used or opened items cannot be returned or exchanged.

3. Accepted Reasons

• Wrong product received.

• Product is damaged upon delivery.

• Visible manufacturing defect.

4. Process

• Please contact us via WhatsApp or phone (details below) and provide your order number and product images.

• Cases are reviewed within 2–3 business days.

• If the issue is not due to our error, the customer will bear the cost of return shipping.

Contact Us

We are happy to assist you with any inquiries or support:

📱 WhatsApp: 0096569096812
📞 Phone: 0096560908105

Or visit us at one of our branches:

• Avenues Mall

• Al Andalus Mall

• The Warehouse Mall

During business hours: 10:00 AM – 10:00 PM